CRM

Problem

If you depend 100 % on Uber and Bolt, someone else controls your business. The platform sets the prices. The platform sets the commission. Currently 20 to 25 %. The platform can block your account anytime. If a rating does not fit. If an algorithm decides wrong.

Direct customers are the way out. Hotels that need a chauffeur. Companies whose staff goes to the airport regularly. Law firms that want reliable drivers for clients. These customers pay the full price. With no platform commission. They are loyal. They come back.

The problem: most rental-car businesses manage these direct customers in an Excel list. In a notebook. In Outlook contacts. Contracts get forgotten. Quotes fall through the cracks. Invoices are sent too late. And eventually the corporate customer moves on. Because somewhere else, someone works more structured.

How Fahrly solves it

CRM in Fahrly is cut to the reality of a rental-car business. No email sequences. No marketing funnel. No deal-scoring formulas. Only the features you need. To handle direct customers properly.

Corporate customer records. Every corporate customer has one record. Contact person, address, frame contract (if any), price list, payment behavior. And the whole booking history. You see at a glance: what has this customer booked with you? Which terms are active? Are invoices open?

Quotes in one minute. Fahrly knows your price list. Fahrly knows which cars are free. You click together customer, route, and car class. Fahrly creates a PDF with your logo. And sends it by email to the corporate customer. The customer confirms online. The quote turns into a contract automatically. With billing set up.

Contract terms in view. Fahrly shows you 30 days before contract end: which frame contracts are expiring? You can renew actively. Renegotiate. Or follow up on purpose. No corporate customer is lost anymore. Because a contract quietly ended.

Recurring trips — daily airport transfer for a hotel, weekly runs for a law firm — are handled natively. The contract sets the frequency and the price. Fahrly plans the trips. And invoices monthly.

The math of direct customers

An airport transfer for 60 € via Uber leaves you 48 € after 20 % commission. As a direct booking, 60 € stays. Plus you save the Uber commission on the driver. Because you assign the trip yourself. At 50 airport transfers per month, that is 600 to 800 € more margin. Every month. With two corporate customers doing ten transfers per week each, we are already above 3k €.

Who it is for

For every rental-car boss who wants to become less dependent on Uber and Bolt in the long run. From the first corporate customer, CRM pays off. From three to five corporate customers, it is the lever. The lever you use to build your business out of platform dependency.

An example

Yasmin Al-Sayed runs a Mietwagen business in Berlin with seven cars. Before Fahrly, she had one corporate customer. A hotel in Charlottenburg. Six airport transfers per week. After six months with Fahrly CRM, she had five corporate customers. Two hotels, two law firms, and one conference agency. Her Uber revenue stayed the same. But her margin grew by 4,200 € per month. Direct customers pay the full price.